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Frequently Asked Questions ( FAQ )

If you cannot find the information you are looking for here, please feel free to contact us. Customer satisfaction is our priority, and we will be happy to assist you as soon as possible.

  1. What materials are Marne Candle candles made from?

  2. How long does a candle burn?

  3. How should I use the candle to ensure it burns properly?

  4. My candle created a tunnel; what should I do?

  5. Are Marne Candle candles handmade?

  6. Are candles harmful to health?

  7. Can I return the product?

  8. Do you accept bulk orders for special occasions?

  9. Can I send your candles as a gift?

  10. Are your candles vegan?

  11. Do you test on animals?

  12. Can glass containers be reused?

  13. Can I use it indoors if there are children or pets present?

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  1. What materials are Marne Candle candles made from?

Marne Candle candles are made from 100% natural, high-quality wax blends. Our products do not contain harmful paraffin, phthalates, or toxic additives.

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2. How long does a candle burn?

Burning time varies depending on product size. On average:

  • 180g candle: 25–35 hours

  • 250g candle: 40–60 hours

Proper usage directly affects the burning time.

3. How should I use the candle to ensure it burns properly?

  • Allow the top surface of the candle to melt completely before the first use (usually 2–3 hours) .

  • Trim the wick to 0.5 cm before each use.

  • Avoid burning the candle continuously for more than 4 hours.

4. Are Marne Candle candles handmade?

Yes. All Marne Candle products are handmade in small batches. This ensures meticulous quality control.

5. Are candles harmful to health?

No. Our products do not contain harmful chemicals. They can be used safely when the correct usage instructions are followed.

6. Can I return the product?

Due to hygiene and product safety reasons, returns are accepted only on unused products with undamaged packaging. For detailed information, please review our return and cancellation policy and contact us.

7. Do you accept bulk orders for special occasions?

Yes. We offer custom production and corporate design services for weddings, corporate events, and special occasions.

8. Can I send your candles as a gift?

Of course. We offer a thoughtful gift wrapping option. If you'd like to add a note, you can let us know during the ordering process.

9. Do you accept bulk orders for special occasions?

Yes. We offer custom production and corporate design services for weddings, corporate events, and special occasions.

10. Can I send your candles as a gift?

Yes. Marne Candle candles are made entirely with vegan ingredients. We do not use any animal-derived raw materials in our products. We adopt an approach that respects nature and ethical production.

11. Do you test on animals?

Absolutely not. At Marne Candle, we embrace a cruelty-free production approach. Our products and ingredients are not tested on animals.
Can glass containers be reused?

12. Can glass containers be reused?

Yes. Our PaşaBahçe glass containers and handmade ceramic products can be cleaned after the candle is finished and reused as decorative objects, storage containers, or candle holders. Our timeless design philosophy supports sustainability.

13. Can I use it indoors if there are children or pets present?

Candles can be used safely as long as the correct usage instructions are followed. However, because they contain an open flame, candles should always be kept under supervision and burned in a place inaccessible to children and pets. A well-ventilated area is recommended.

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